Cloud EcosystemCLOUD
Microsoft 365Microsoft AzureAWSCloudflareDockerVirtualization
Cloud administration · Identity · Collaboration · Infrastructure
Available for opportunities
IT Manager &
Digital Transformation Specialist
IT Manager and Digital Transformation Specialist with 11+ years of international experience delivering enterprise infrastructure, cloud solutions, cybersecurity, AI automation, and digital transformation across the UAE and beyond.
11+Years Experience
120+End Users Supported
EnterpriseTechnology Stack
11+ YEARS EXP.
MSc GPA 3.94 · HIGH HONOUR
4 LANGUAGES SPOKEN
5+ COUNTRIES WORKED IN
PROFILE SNAPSHOTIT LEADER
Experience11+ Years
EducationMSc · 3.94 GPA
Languages4 Spoken
Global Exposure5+ Countries
CAPABILITY OVERVIEW
Enterprise Technology Command View
International experience
Security ExpertiseSECURE
Microsoft DefenderMFAConditional AccessCloudflare WAFEndpoint SecuritySecurity Policies
Identity protection · Access control · Monitoring · Governance
AI & AutomationINTEGRATE
OpenAIZapierMake.comPowerShellREST APIsCustom Integrations
AI automation · Business workflows · API integrations · Scripting
Technology StackSTACK
M365Microsoft 365
AZAzure
CFCloudflare
HSHubSpot CRM
AIOpenAI
WEBWordPress · Custom Code
PGPostgreSQL
VOIPEnterprise VoIP
01 / PROFESSIONAL PROFILE
Building digital futures
across continents
I'm a results-driven IT Manager and digital transformation specialist with over 14 years of experience spanning enterprise infrastructure, AI automation, cybersecurity, CRM ecosystems, and software development.
My career has taken me across Ghana, Libya, Turkey, Germany, and now the UAE, giving me a truly international perspective on how technology drives business outcomes. I've delivered scalable platforms, AI-powered automation systems, and enterprise cloud environments that organisations actually rely on.
I hold an MSc in Computer Engineering with a 3.94 GPA from Dokuz Eylül University, Turkey, and have also contributed as a university-level software development instructor - combining hands-on technical delivery with a strong foundation in engineering principles.
- LocationDubai, UAE
- Emailmiftahabdul99@gmail.com
- Phone+971 525 639 278
- Portfolioportfolio.miftah.blog
Languages
EnglishNative
DagbaniNative
TurkishC1 – C2
ArabicProfessional working
02 / CAREER LOG
Professional experience
11+ years delivering impactful technology solutions across the UAE, Turkey, and beyond.
May 2025 – Present
IT Manager
Persian Horizon · Dubai, UAE
Leading all IT operations and digital transformation across multiple business units. Deployed AI-powered chatbot systems and CRM integrations that replaced manual customer workflows, reducing response handling time significantly. Built Make.com and Zapier automation pipelines eliminating repetitive processes across marketing, operations, and communications. Manages Microsoft 365 environment (Exchange Online, SharePoint, Teams, Intune/MDM, Azure AD) for the full organisation, covering user lifecycle, licensing, device management, and security compliance. Delivered and maintains multiple live corporate websites and a scalable business directory platform.
October 2024 – February 2025
Software Development Instructor
IBTE University Network · Dubai, UAE
Delivered undergraduate-level instruction in Software Engineering, Front-End Web Development, Systems Analysis and Design, Data Science, and Digital Technologies. Mentored students in software development methodologies and facilitated hands-on industry-aligned projects.
August 2024 – Present
Freelance Web Developer
Self-employed · Dubai, UAE
Delivering custom web solutions and digital platforms for clients across Dubai. Key engagement included the Turkish Business Council Dubai platform - a complex build covering event management, member interactions, AI-powered support, and automated workflows, reaching near-completion before client-side discontinuation. Manages full project lifecycle from requirements and design through to deployment and ongoing support.
January 2021 – April 2024
IT Specialist
Bronz Otomotiv · Ankara, Turkey
Sole IT specialist responsible for the full enterprise infrastructure of a leading automotive manufacturer. Designed and deployed Windows Server environments with AD, DHCP, DNS, and secure file sharing from the ground up. Implemented FortiGate firewall security hardening, cutting external threat exposure across the network. Led SQL database administration and ERP integration projects that centralised business data across production departments. Contributed to Industry 4.0 smart factory initiatives, connecting IoT devices to automate production floor monitoring and reporting.
December 2018 – September 2022
Freelance Software Developer
Self-employed
Built MVC applications in C# and .NET, e-commerce websites, and front-end projects with JavaScript, HTML5, CSS, and Shopify for clients across multiple industries.
October 2018 – January 2021
Native English Instructor
Wall Street English · Ankara, Turkey
Part-time evening language instruction alongside full IT and development career.
August 2016 – September 2020
Website & Mobile App Developer
Izmir International Students Association · Turkey
Developed the association's website using HTML, JS, CSS, and WordPress, plus a Java Android mobile app serving as a city guide for foreign students in Izmir.
December 2014 – July 2015
ICT Instructor
Business College · Tamale, Ghana
Trained high school students in Microsoft programs and software applications.
03 / CAPABILITY MATRIX
Skills & technologies
A broad technical toolkit built across a decade of hands-on engineering, infrastructure, and development work.
Front-end Development
Building responsive, modern interfaces with the latest web technologies.
HTML5CSS3JavaScriptTypeScriptReact.jsWordPress
Back-end & Languages
Server-side logic, APIs, and enterprise software across multiple languages.
PHPPython 3.xJavaC#.NETMVC
Databases & Data
Database design, administration, cloud data management and security.
MySQLSQL ServerCloud Data ManagementData SecurityERP Integration
Network & Security
Enterprise network setup, administration, and multi-vendor firewall management.
FortiGateSophosCheckpointNetwork AdminActive Directory
Microsoft 365 & Cloud
Advanced administration of Microsoft 365 suite - users, licensing, security policies, Teams, SharePoint, Exchange, Intune, and cloud identity management.
Microsoft 365 AdminExchange OnlineSharePointTeamsIntune / MDMAzure ADOneDrive
Workflow Automation & Integration
Building no-code and low-code automation pipelines that connect apps, trigger actions, and eliminate manual processes across business systems.
Make.comZapierPower AutomateAPI IntegrationsCRM Automation
IT Operations Management
End-to-end IT operations: hardware and software lifecycle, vendor management, helpdesk, SLAs, asset tracking, and day-to-day infrastructure oversight.
IT OperationsAsset ManagementVendor ManagementHelpdeskWindows ServercPanel
AI & Digital Transformation
Integrating AI chatbots, automation workflows, and smart systems to drive real business transformation.
AI ChatbotsMarketing AutomationIoT / Smart FactoryGenerative AI
04 / DEPLOYMENT ARCHIVE
Selected projects
From enterprise cloud administration and AI automation to smart factory infrastructure, web platforms, mobile apps, and academic research - a snapshot of key delivered work.
Persian Horizon - Digital Transformation Ecosystem
Challenge: A growing multi-unit business with fragmented IT systems, manual workflows, and no centralised digital infrastructure.
Solution: Built a complete digital ecosystem from the ground up - Microsoft 365 administration, AI-powered chatbot deployment, CRM integration, Make.com/Zapier automation pipelines, cybersecurity hardening, cloud data management, and multiple live corporate websites including a business directory platform.
Outcome: Unified IT infrastructure across all business units, automated previously manual customer and marketing workflows, and established a scalable, secure digital foundation for continued growth.
Solution: Built a complete digital ecosystem from the ground up - Microsoft 365 administration, AI-powered chatbot deployment, CRM integration, Make.com/Zapier automation pipelines, cybersecurity hardening, cloud data management, and multiple live corporate websites including a business directory platform.
Outcome: Unified IT infrastructure across all business units, automated previously manual customer and marketing workflows, and established a scalable, secure digital foundation for continued growth.
Microsoft 365
CRM
AI Chatbot
Make.com / Zapier
Automation
Cloud Security
Business Directory Platform
Challenge: Need for a scalable, searchable directory that could handle multiple business categories, listings, and user interactions without performance degradation.
Solution: Designed and built a custom directory platform with advanced search and filtering, structured business categorisation, user management, and listing management - with security and performance optimisation built in from the start.
Outcome: A fully operational, scalable platform ready to support a growing directory of businesses with a clean, user-friendly experience.
Solution: Designed and built a custom directory platform with advanced search and filtering, structured business categorisation, user management, and listing management - with security and performance optimisation built in from the start.
Outcome: A fully operational, scalable platform ready to support a growing directory of businesses with a clean, user-friendly experience.
Custom Web
Search & Filtering
User Management
Performance Optimisation
Microsoft 365 Cloud Infrastructure & Administration
Advanced administration of Microsoft 365 services including users, licensing, security policies,
Exchange Online, Teams, SharePoint, OneDrive, Intune, MDM, and cloud identity management through Azure AD.
Microsoft 365 Admin
Exchange Online
SharePoint
Teams
Intune / MDM
Azure AD
Turkish Business Council Dubai - Website & Automation Platform
Challenge: A high-profile business council needed a professional digital presence with event management, member engagement, and automated communications - not just a static website.
Work delivered: Designed and developed a custom platform covering event activity automation, member interaction systems, AI-powered support integration, and business workflow tools. The project reached approximately 90% completion before being discontinued by the client.
Experience gained: Deepened hands-on expertise in building AI-assisted web platforms, designing event-driven automation workflows, and managing complex client requirements for a high-profile professional organisation.
Work delivered: Designed and developed a custom platform covering event activity automation, member interaction systems, AI-powered support integration, and business workflow tools. The project reached approximately 90% completion before being discontinued by the client.
Experience gained: Deepened hands-on expertise in building AI-assisted web platforms, designing event-driven automation workflows, and managing complex client requirements for a high-profile professional organisation.
Custom Web
AI Support
Event Automation
User Workflows
WordPress
Bronz Otomotiv - Enterprise Network & Smart Factory Infrastructure
Challenge: A leading automotive manufacturer needed a sole IT specialist to build, secure, and maintain enterprise-grade infrastructure across a complex manufacturing environment.
Solution: Designed and managed full IT infrastructure - Windows Server with AD/DHCP/DNS, FortiGate firewall security, SQL database administration, ERP integration, corporate web platforms, and Industry 4.0 IoT smart factory systems connecting production floor operations to digital dashboards.
Outcome: Stable, secure enterprise IT environment supporting daily manufacturing operations over 3+ years, with IoT-driven automation contributing to the company's digital transformation roadmap.
Solution: Designed and managed full IT infrastructure - Windows Server with AD/DHCP/DNS, FortiGate firewall security, SQL database administration, ERP integration, corporate web platforms, and Industry 4.0 IoT smart factory systems connecting production floor operations to digital dashboards.
Outcome: Stable, secure enterprise IT environment supporting daily manufacturing operations over 3+ years, with IoT-driven automation contributing to the company's digital transformation roadmap.
FortiGate
Windows Server
Active Directory
SQL / ERP
IoT / Industry 4.0
E-Commerce Website Development Program
Delivered practical university-level training in e-commerce website development using HTML, CSS,
JavaScript, and React. Guided students in building responsive, user-friendly, and business-oriented
web applications.
HTML
CSS
JavaScript
React
Training
International Students Science Congress Website
Developed and maintained the official website for an international academic congress, supporting
event promotion, participant engagement, content publishing, and digital communication for multiple
annual congress events.
WordPress
HTML
CSS
JavaScript
Event Platform
Izmir City Guide - Mobile Application
Developed a Java-based Android mobile application that served as a digital guide for international
students and foreigners living in Izmir, Türkiye, providing useful city information and student resources.
Java
Android
Mobile App
Medical Cloud Database Service System
Designed and implemented a medical cloud database service system based on mobile computing as part
of MSc research, focusing on medical data management, cloud architecture, mobile access, and secure
healthcare information systems.
Cloud Computing
Mobile Computing
Healthcare IT
Research
05 / CREDENTIALS
Education & credentials
A strong academic foundation earned across three countries, backed by continuous professional learning.
Master of Science
Computer Engineering (with thesis)
Dokuz Eylül University · Izmir, Turkey
2017 – 2019
🏅 High Honour · GPA 3.94
Bachelor of Science
Computer Science (Information Technology)
Islamic Call College · Tripoli, Libya
2010 – 2014
⭐ Best Student · 3 Consecutive Years
Language Diploma
Turkish Language (C1 Certified)
Izmir Katip Çelebi Üniversitesi · Turkey
2015 – 2016
Secondary Education
West African Secondary School Certificate
Northern School of Business · Tamale, Ghana
2004 – 2007
Certifications
Career Essentials in Generative AI
Microsoft & LinkedIn · 2023
Programming with Python 3.x
Online · 2022
Cyber Security Training & Certificate
IEEE Turkey Computer Society · 2018
JavaScript Essential Training
LinkedIn Learning · 2024
Jotform Foundations Program
Jotform · 2024
Publications & Research
A Comprehensive Design Approach for Medical Cloud Database Service System - A Focus on Medical Passport
Design and Implementation of Medical Cloud Database Service System Based on Mobile Computing
Medical Image Data Management System in Mobile Cloud Computing Environment
Design of Fire Detection System
06 / SECURE CHANNEL
Get in touch
I'm open to full-time roles, freelance projects, consulting engagements, and speaking or teaching opportunities. Let's build something great together.
Currently available
Targeting IT Management &
Digital Transformation roles
Digital Transformation roles
Based in Dubai with 11+ years of international experience. Available for on-site, hybrid, or remote engagements. Ready to contribute from day one with a track record spanning enterprise IT, AI automation, and end-to-end digital transformation.
✓
IT Manager / IT Director✓
Digital Transformation Lead✓
Enterprise IT Consultant✓
AI & Automation Specialist